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HOW TO SHOP

For information on how to shop on the WaitroseDeliver site, choose one of the options from the list below:

How to
Find products by browsing and searching
Look through lists of products
Shop by product number using "QuickShop"
Add a product to the trolley
Check on how much your shopping is costing
Look at and change the contents of your trolley
Add a product to a shopping list
View further details on a product
Find special offers on products
What is 'WaitroseEntertaining'?
Go through the checkout
Contact Customer Service for further help

Find products by browsing and searching

There are two ways to find what products are on WaitroseDeliver. Click on the 'Groceries' tab, then:

Use the aisles to browse around (along the top of the page - the first one is Bakery & Patisserie).
Use the product search to type in what you're looking for (in the top right-hand corner).

Browsing the product categories

The basic product categories (aisles) are shown across the top of the page. To find a product:

Click the aisle you require
The aisle names appear at the top of the page, in green. A list of shelves will open up on the left-hand side of the page (e.g. Bakery & Patisserie).
Click the shelf you require
The shelf names appear on the left-hand side of the screen. A list of available products that we recommend will appear in the centre of the page. When you click on the shelf that you require a list of available products will appear in the centre of the screen.

Under the shelves selection is a "filter" section. This filter can be used to view products within the category by specific requirement, for example all Bakery/Patisserie products on promotion, or all products suitable for a specific type of diet.

Using the product search

To use the product search facility:

Enter your search words in the 'Search for' box
The search box appears in the top right corner of the page. Enter the words that you think will most accurately describe the product you are looking for.This can either be a complete product name (for example 'Baxters tomato soup'), a group of products (for example 'Soup'), or a brand name (for example 'Baxters').
Example: Tomato soup
In the drop down box next to the 'Search for' box select the appropriate area to make this search in
Click on the 'Go' button next to the 'Search for' box
The search will begin, and any products that match the words you entered will appear with their relevant pictures in the centre of the page. These will be grouped by shelves. You can see the entire contents of any shelf by clicking on the shelf name. On the left-hand side of the page your search results will also appear broken down specifically by shelf.

Using Shopping Jotter

Shopping Jotter allows you to search for a specific list of items. To use the Shopping Jotter product search facility:

On the Groceries homepage, click on the ‘Shopping Jotter’ button
The Shopping Jotter notepad will appear.
In the notepad, list the items you want to search for, separated either by commas, or by pressing ‘enter’
Click on the ‘Search’ button
The search will begin for the first item on your list, and any products that match the words you entered will appear with the relevant pictures at the centre of the page. These will be grouped by shelves. You can see all the contents of any shelf by clicking on the shelf name.
Add an item to your trolley
Click on the ‘add to trolley’ button next to the product you wish to buy.
Choose another item to search for
Either select the '‘>>’' or '‘<<’' links at the top of the search results to move through your list, or alternatively, select the links on the left-hand side of the page, where your list is displayed.
Alternatively, edit your Shopping Jotter list
To edit or clear your list, click on the ‘Change your search' button to return to the Shopping Jotter homepage where you can modify or clear your list.

Look through lists of products

When searching for products, or selecting a product category, Waitrose own-brand products are displayed first, followed by other products in alphabetical order. You can use the scroll bar on the right-hand side of your browser to move down the page and see all the products listed.

Depending on the number of products within a shelf or a search, the lists can be several pages long. The number of products found in each search is displayed at the top of the page. For example 'Products 1 to 30 of 124'. This means that there are more pages to view.

To move between the product pages:

Click the '<<' or '>>' buttons at the top (right-hand side) of the page
This will take you to the previous or next page in this shelf, or to a set of search results. If this is the first page then you will not be able to click on the 'previous' text link. Similarly, if this is the last page, you will not be able to select the 'next' text link.

Using "QuickShop"

"QuickShop" allows you to use product numbers to search for and buy the products you have seen in the WaitroseEntertaining catalogue.

Make a note of the product numbers of the items you would like to buy:

Log in to the WaitroseDeliver website
You need to log in to access the "QuickShop" function.
Click the "book an online shopping slot" button
The slot booking page will appear. Choose a convenient delivery or collection slot - we need to know when you would like to receive your order so that we can advise you on what products will be available.

Detailed help on how to book a slot can be found under Booking your order slot.
Click on the "Entertaining" tab at the top of the screen
Once your slot has been confirmed, go the Entertaining homepage to select "QuickShop".
Click on the "QuickShop" button to start shopping
The button that links to the QuickShop homepage appears on the left-hand side of the screen. This will take you to the QuickShop homepage.
Enter the product numbers of the items you wish to order in the "product number" text box
Each time you enter a product number, the product will be added to a “QuickShop” list on the screen for you to check. You can change the amount of items in the list, or remove them.
Click on the "add QuickShop items to trolley" button
When you are happy with the items in the list, add the list to your trolley. Once the items are in your trolley, you can checkout, or continue shopping elsewhere on the site.

Add a product to the trolley

Once you have found the product that you wish to buy, you can add it to your trolley.

To add products to your trolley:

Enter the amount of the product to buy
The product quantity will automatically default to one. If you want to buy more than one of a particular product then enter the amount in the 'Quantity' box next to the product or use the +/- buttons to increase/decrease the quantity to be added.
Example: 3
Optionally, select the measurement for the product
If the product you are buying can be purchased by weight, then a dropdown menu will appear next to the quantity box. This will show 'Kg' (for Kilos), but you can also choose to purchase by grams ('g'), imperial weight ('lb'), total price ('£') or by individual product ('Each'). If you select a measurement, then you should make sure that the figure you entered in the quantity box is still accurate - for example, a quantity of '30' can mean 30 kilos of apples, or 30 individual apples.
Click on the 'Add to trolley' button
Once the products are added to your trolley they will appear in the trolley summary area on the right-hand side of the page. The trolley summary will show you the products that you added to your trolley.

Check the cost of your shopping

As products are added to your trolley, the trolley summary on the right of the screen will show the 'estimated cost' of your shopping, the products ordered and individual prices.

The 'estimated cost' is the value of your order, plus any Multivalue offers. Any weighed products that are ordered by 'each' will have an estimated cost shown, this is not guaranteed. The estimated cost does not include the delivery or collection charge. View our pricing policy (see Help menu) for more details.

Change the contents of a trolley

The trolley summary on the right of the page will show the last product added to your trolley. The most recently added product will show at the top of the list. Scroll down to view the whole trolley. The top of this trolley summary will show the total trolley cost and the total savings made.

To view the contents of your trolley:

Select the 'My trolley' link at the top of the page
The products added to your trolley will appear in the centre of the page. The cost will appear in the summary bar at the bottom of the page, along with the number of products, number of items and any savings made.

To remove a product from your trolley (this can also be done using the trolley summary on the right-hand side of the screen):

Select the 'My Trolley' link
Select the 'My trolley' link at the top of the page or the 'My Trolley' button in the trolley summary, on the right-hand side of the screen, to view the full trolley
Click on the 'remove' button to the right of the product
The button will change to a red 'Removed' picture and the summary bar at the bottom of the page will remind you to save your changes. When you have selected all the products you want to remove click 'save changes' to remove the selected products from your trolley.
If you make a mistake, click the red 'Removed' picture to return it back to its previous colour. Select 'save changes' to remove your product.

To remove products from the trolley summary on the right-hand side of the shopping screens

Go to the selected product that you want to remove and amend the quantity required to zero (0) by clicking on the '-' button.

To change the quantity of the product that you wish to purchase:

View your full trolley in the 'My Trolley' screen
Select the 'My trolley' link at the top of the page
Enter the new quantity for the product in the 'Quantity' box
Delete the old quantity, and enter the new quantity.
Example: Replace '1' with '2' to buy two of this product
or use the up or down arrows to change the quantity.
Click on the 'save changes' button at the bottom of the page
The product list will be updated and the quantities changed to show new amounts and estimated costs.

Alternatively, change the quantity against the required product on the trolley summary

Use the '+' or '-' buttons to amend the quantity.
Any products that you have changed will show the new amounts, and the estimated cost will be updated.

Add a product to a shopping list

Create a shopping list of the items you buy regularly on WaitroseDeliver, to save time and effort. These products can be added quickly to your trolley by selecting the ‘My Favourites’ link.

When you find a product that you want to add to a shopping list:

Enter the amount of the product to add to the list
If you want to buy more than one of this product, then enter the quantity in the 'Quantity' box next to the product. If you only want to buy one of the product, you do not need to enter a quantity as this automatically defaults to 1.
Example: 3
Optionally, select the measurement for the product
If the product you are buying can be purchased by weight, then a dropdown menu will appear next to the quantity box. This will show 'Kg' (for Kilos) at first, but you can also choose to purchase by grams ('g'), imperial weight ('lb'), total price ('£') or by individual product ('Each'). If you select a measurement, then you should make sure that the figure you entered in the quantity box is still accurate - for example, a quantity of '30' can mean 30 kilos of apples, or 30 individual apples.
Select the 'Add to order/list' link to the right of the quantity box
A new window will appear, offering you the choice of adding this product to an existing list (if you have already created a list), or creating a new list.
Or
Select the 'My Trolley' link to go into the trolley page and click on the 'add trolley to saved list or order' button
A new window will appear, offering you the choice of adding this product(s) to an existing list (if you have already created a list), or creating a new list. This will add the contents of the whole trolley to the list

To add a product to an existing list:

Select the list name from the dropdown menu
You will see the lists that you have previously created. Select the list that you wish to add this product to.
Click on the 'add' button
The product will be added to your list.

To add a product to a new list:

Enter a name for the new list in the box at the top of the window
Enter the name for this new list in the box that appears at the top of the window.
Example: Monthly frozen goods
Click on the 'add' button
A new list will be created containing this product.

Tip: you can create as many lists as you want. Choose names that will help you to easily identify the various lists. For more information on using lists look at the help section under How to use lists.

View further details on a product

To find out more information about a product, click on the product descriptions or the product picture.

This will show a larger picture of the product and list any ingredients, preparation, storage or packaging information available for the product.

Special offers

Special offers will appear on products throughout the WaitroseDeliver site. We also run promotions on selected products.

To find all the special offers:

Click on the aisles at the top of the screen.
Each category will show a selection of offers on its homepage.
Click on the 'Special Offers' shelf shown in red on the left of the page.

If you did not book a delivery or collection slot when you started shopping you will see today's offers and promotions. However, these offers will not necessarily apply when your order is prepared. Click on the red offer bar for a brief description of the offer and its expiry date. This option will also allow you to find out what other products are included in the same offer.

Please note: all offers are subject to availability.

The types of multivalue offers available are:

x for the price of y (e.g. 3 for the price of 2)
Buy any x save £y (e.g. Buy any 2 save 60p)
Buy any x for £y (e.g. Buy any 2 for £1)

Please note: To qualify for a multivalue offer you will need to select and add to your trolley all the all the products within the offer. For example, 3 for the price of 2 - select the 3 products that the offer applies to and the sum of one of those items will be deducted from your trolley summary on the right of the screen. If you do not select all three items the offer will not apply.

Other offers will be of the type:

Save £x Usual price £y (e.g. save 40p usual price £1.89)

Please note: There is also a 5% discount if you choose to buy six or more bottles of any wines that are not included in any other offer.

What is WaitroseEntertaining?

WaitroseEntertaining offers a wide choice of finger foods, main dishes, salads and desserts suitable for buffets, drinks parties, dinner parties and more informal gatherings for effortless entertaining. A large range of special occasion cakes is also available.

These products are made by our carefully selected suppliers, so they need a bit more time to be prepared. Order them well in advance of your special occasion. The site will indicate for every item how far in advance an order will need to be placed.

Go through the checkout

When you have chosen all the products you want and added them to your trolley, the next step is to checkout.

To go through to the checkout:

See how much you are spending

Select the 'Checkout' link at the top of the page or the checkout button at the top of the trolley summary
If you booked a delivery slot when you entered the WaitroseDeliver site then you will be taken straight to the checkout page. If you did not select a slot, then you will now be taken through the slot-booking process.
Select a slot type
To select a slot online click on 'book an online shopping slot'.
Select a booking slot
Click on either the shopping bag (collection) or delivery van (delivery) symbols on the day and slot that is convenient for your shopping to be collected or delivered, if a slot has not already been booked. The checkout page will then be displayed.
Change your order
If you want to change the contents of your order, click on the 'Change Order' button link to the right of 'Your Order' section. You can make any changes you need to, and then come back to the checkout.
Enter your payment details
Enter your credit or debit card details, or select the credit card you wish to use if you have already saved them.
Enter your offer code, if you have one
If you have been provided with an offer code, then enter it here. If you do not have a code then leave this box blank.
Click on the 'Complete checkout' button
Your order will be processed, and will be ready for delivery/collection on the date and time you specified. An order confirmation page will appear, which can be printed out. An email will be sent to you to confirm these details.

Need more help?

If you are having difficulties and would like more help, please contact our Customer Service team.